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Terms of Service

These Terms govern your access to and use of Story Interviewing School training services, content, and websites. By using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the Story Interviewing School website, products, or services (“Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

You are entering a legally binding contract with Story Interviewing School Inc., Canada.

2. Eligibility

You must be the age of majority in your province or territory of residence, or have parental consent, to use the Services. By using the Services, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

3. Accounts & Security

You may be required to create an account to access certain features. You are responsible for safeguarding your credentials and for any activities under your account. Notify us immediately of any unauthorized use.

  • Maintain accurate account information and update it promptly.
  • Use strong passwords and enable available security controls.
  • We may suspend or terminate accounts that violate these Terms.

4. Permitted Use

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial educational purposes, subject to these Terms.

  • Do not circumvent technical protections or access non-public areas.
  • Do not copy, modify, reverse engineer, or distribute any part of the Services except as expressly permitted by us.
  • Do not use the Services for any unlawful, harmful, or abusive activity.

5. Content & Ownership

All content, including courses, text, graphics, logos, illustrations, videos, and software is owned by Story Interviewing School or its licensors and is protected by Canadian and international laws. No rights are granted except those expressly stated.

  • You may not remove copyright, trademark, or other proprietary notices.
  • Feedback you submit may be used by us without restriction or compensation.
  • Your user submissions must comply with these Terms and applicable law.

6. Payments & Refunds

Fees are due at the time of purchase unless stated otherwise. Prices are shown in Canadian dollars unless specified. Taxes may apply. We may update pricing at any time.

  • Refunds, when applicable, are governed by the course or product-specific policy.
  • Chargebacks for valid purchases may result in account suspension.
  • Promotions and discounts cannot be combined unless explicitly allowed.

7. Privacy

We process personal information in accordance with our Privacy Policy and applicable Canadian privacy laws. We use cookies and similar technologies to provide core functionality, improve performance, and analyze usage.

8. Prohibited Conduct

You agree not to engage in the following:

  • Harassment, hate speech, or content that is defamatory, obscene, or illegal.
  • Uploading malware or engaging in phishing or fraud.
  • Automated scraping, bulk data extraction, or excessive load on our systems.
  • Impersonation or misrepresentation of your affiliation with a person or entity.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, secure, or error-free operation, or that defects will be corrected.

10. Limitation of Liability

To the fullest extent permitted by law, Story Interviewing School and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of or inability to use the Services, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Story Interviewing School and its affiliates from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of the Services or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in British Columbia.

13. Changes to Terms

We may modify these Terms at any time by posting an updated version on this page. Changes are effective upon posting unless stated otherwise. Continued use of the Services after changes constitutes acceptance.

Illustration of open book with dialogue bubbles symbolizing story interviews

Last updated: 2025-01-15

14. Contact

Questions about these Terms? Use the “Ask a question” button at the top of this page. We typically respond within 2 business days.

  • Story Interviewing School Inc., Vancouver, BC, Canada
  • Phone: +1 (604) 398-1752
  • Hours: Mon–Fri, 9:00–17:00 PT
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