Privacy Policy
Transparent, lawful, and secure handling of your data for Story Interviewing School learners in Canada.
Last updated: 15 Nov 2025 • Next review: 01 Feb 2026
Scope
This Privacy Policy describes how Story Interviewing School (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information of learners and site visitors in Canada. This policy adheres to PIPEDA and applicable provincial privacy laws.
By using this site, you agree to the practices outlined here. If you do not agree, you may adjust your cookie preferences or refrain from using the service.
Legal basis
- Consent: for analytics/marketing cookies and optional communications.
- Contract: to provide training content you request.
- Legal obligations: to comply with tax, fraud prevention, and record-keeping laws.
- Legitimate interests: to improve site performance and security, balanced with your rights.
Data we collect
- Account information: name, email, password (hashed), and preferences when you register.
- Learning activity: lesson progress, quiz responses, notes you save.
- Usage data: device, browser, IP (truncated/obfuscated), timestamps, referrer.
- Support content: messages you send to us (including attachments you choose to upload).
- Payment status: transaction results and timestamps handled by our payment processor; we do not store full card details.
- Cookies and similar: see Cookies section. You can manage preferences anytime.
How we use data
- Deliver and personalize training content and assessments.
- Provide support, respond to requests, and fix issues.
- Improve site reliability, performance, and usability.
- Send essential service messages (e.g., policy updates, security alerts).
- With your consent, analyze aggregated usage to enhance the curriculum.
Sharing and disclosure
- Service providers: hosting, content delivery, and payment processing partners bound by confidentiality and data protection terms.
- Legal and safety: to comply with laws or protect our rights, users, or the public.
- Business transfers: in a merger or acquisition, subject to continued protection of your data.
Security
We apply layered security, including encryption in transit, restricted access, and routine logging. While no method is 100% secure, we continuously improve our safeguards and promptly address vulnerabilities.
Retention
We keep personal information only as long as necessary to fulfill the purposes outlined here and to meet legal obligations. You may request deletion or access at any time using the Data Request form.
Your rights
- Access: receive a copy of your personal information we hold.
- Correction: request updates to inaccurate or incomplete data.
- Deletion: ask us to delete personal information, subject to legal requirements.
- Consent management: change cookie preferences at any time.
- Portability: request your information in a commonly used format where applicable.
- Complaint: contact us or a privacy regulator in your province or at the federal level.
Policy changes
We may update this policy to reflect changes in laws or our practices. Material changes will be highlighted on this page, with updated effective dates. Your continued use after changes becomes effective indicates acceptance.
Contact
Privacy Officer — Story Interviewing School
- Email: [email protected]
- Phone (CA): +1 (226) 901-4738
- Address: 250 Granville St, Suite 900, Vancouver, BC, V6C 1T2, Canada
To exercise rights or ask questions, use the Data Request form. We respond within 30 days where required by law.